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Trazoo is a comprehensive web guide for technology &
business processes in the travel & hospitality industries. This section
of Trazoo is about Technology & Software in the Cruise industry (Trazoo Home)
See also the following sections:
Cruise Technology &
Software
- Cruise Industry Software
- Application Software
- Customer Service and CRM
- Frequent Traveler Management
- Finance and Accounting
- Human Resources
- Operations
- Vehicle Maintenance - Enables you to track and manage
your ship maintenance, ensuring your vehicles are running in top
condition.
- Reservations
- Computerized Reservation Systems
- Internet Booking Engines
- Online Travel Portals
- Sales and Marketing
Ship's Property Management System
(SPMS) Features
- Passenger/Crew Invoicing for
Cashless Environment
- Full Passenger handling
functionality
- Fully Automated Check-In with
Picture Taking for Passengers, Crew & Visitors (SOLAS compliance)
- Crew Administration including crew
safety features – SOLAS/STCW compliance
- Integrated POS
- Multiple Cruise Open capability
- Cruise close-down procedure can be
performed after the current voyage is started
- Multiple open cruises can be
processed
- Only authorized personnel have
access to previous open cruises
- Reporting based on single day or
date range basis, even for past cruises
- No downtime during back-up and
close-out
- Automated Gratuity Handling
- Amenity & Special Request
Handling
- Automated Document Return
- Fidelio User Tracking & System
Security
- Currency Exchange Module
- Currency Exchange from/to/through
shipboard currency
- Management-defined rates
- Receipt printing
- Commission handling
- Full accounting functionality
- Special crew rates
- Purser's Cashbook Module
- Purser’s cash book for all monetary
transactions e.g. local purchases, etc.
- Multiple cash books possible: e.g.
tracking of crew purser cash, provision master cash, etc.
- Automatic consolidation of all cash
books in use
- Full
accounting functionality
- Cruise ship Front Office
system
- Front Office Accounting
software
- Point of Sales
- Cruise Cards
- Boarding – Passengers
boarding tracking
- Shore Excursions ticketing
and scheduling software
- Cruise Ship Back Office
system
- Stock and inventory
- Purchasing
- Central purchasing (on
shore)
Front Office Accounting
- Receives manifests from the central reservation system
- assigns passengers to cabins according to the
allocations done on shore
- Prints and encodes magnetic cards to passengers and crew
- Automatically opens folios for the cruise passengers per
cruise
- Opens permanent folios for crew including definition of
discounts for POS charges
- Centralizes all charges from the points of sales
- Allows transfer of charges between passengers' folios or
between crew folios
- Closes the accounts upon arrival to final destination
- Prepares allowance and expenses sheet (or file) of crew
for salaries
POS point of sales
- Tables management or fast kiosk mode
- Transfers between tables, change waiter, split table
- Accepts various types of payment including cash, foreign
currency, credit cards, room charges, staff charges, coupons and
vouchers
- Flexibility to allows payment only with passenger cards
(no cash on board)
- Controls waiters, returns and discounts
- Z reading done centrally to the entire ship (PMS &
POS)
- Simple to set up, easy to use
- Sales and stock interface to back office system
- Available in various types of hardware
Priority
- Full back office accounting package
- Inventory and purchasing done on the ship
- Full control on outlets' (bars) stocks
- Allows connection to central purchasing system on shore.
Materials Management Functions at Sites
- Item catalog
- Inventory management
- Requisition system
- P/O follow up information
- Receiving materials
Centralized Purchasing Operating Functions
- Requisition summarization
- Issuance of P/O to suppliers
- P/O follow up
- Invoice Acceptance
- Payment
- Return materials
- Suppliers’ performance measurement
Supplier selection management
- Suppliers catalog
- Forecast For item, RFQ’S, Quotations
- Blanket agreements (Supplier’s pricing, terms)
- Supplier’s priority per Item management
- Supplier’s ranking
Passenger Cruise-Cards
- Cruise cards contain the passenger’s photo and main
passport information. Internal information is coded on magnetic stripe
media
- Cruise Card achieves some meaningful goals:
- Serves as an internal credit card on board the ship
with positive ID (photo)
- Stimulates and boosts sales on ship as there’s no need
to pay cash
- Serves as an ID in foreign harbors (passport
information and photo)
- Registers and controls passengers when embarking and
boarding ship (fingerprint identification also available)
- Remains as a souvenir to the passenger
Shore Excursion software
- For shore excursions ticketing and scheduling passengers
to busses. The ticket includes the bus number or name and the language
of the tour. Issues passengers list to each and every bus of the
excursion. Tickets can be paid with any method of payment or by charging
the passenger folio.
Other Highlights of Cruise
& Ship Software Solutions
- Passenger/Crew billing and Invoicing for Cashless
Environment
- Full Passenger handling functionality
- Fully Automated Check-In with Picture Taking for
Passengers, Crew & Visitors
- Integrated POS
- Integrated Shore Excursions sales and ticketing
- Integrated boarding registration system
- Reporting based on single day, single cruise or date
range basis including past cruises
- No downtime during back-up, night process (daily Z
reading) and close-out
- Automated Gratuity Handling in PMS and POS
- Integrated Currency Exchange Module
- Purser's Cashbook Module
- Automatic consolidation of all cash books in use
- Full front office accounting functionality
- Full back office ERP includes accounting stocks,
purchasing etc.
Check-In
- Pre printed Passengers cards designed specifically for
each ship
- Credit card registration on check in (valid also for
check out)
- Full control on Cabin occupancy and allocation
(including Out of Order)
- Passengers details scanned quickly from passport
- Passengers pictures scanned quickly from passport and
can be printed on passengers cards
- Passenger pictures are stored in the database and are
displayed on screen when passing through gangway
Multiple Invoicing
- Multiple invoices for every passenger and crew member
- Quick routing of family charges into one main folio per
family
- Automatic check-out of passengers who swiped credit card
upon check in
- Quick balancing & invoice printing function for
various payment methods
- Customized invoice layout
Crew Administration
- Automated crew discount handling
- Crew invoicing module based on the passenger billing
system
- Standard crew reports included
- Disembarked crew tracking (on line)
- Customized crew card design with viewable picture
Integrated Shore Excursion Ticketing and Sales System
- Use same relational database
- Has same recognizable user interface
- No interface between systems
- Detailed bill imaging available
Integrated Gangway Security and Tracking System
- Passengers’ status shown on line
- Use same relational database
- Has same recognizable user interface
- No interface between systems
- Support fingerprint identification of passengers
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