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Airlines – Business
Processes
Trazoo is a comprehensive web guide for technology &
business processes in the travel & hospitality industries. This section
of Trazoo is about Business Processes in the Airline industry (Trazoo Home)
For Airline Technology
& Software, see here
For Airline
Industry General Reference, see here
Flight Operations & Related Processes
- Airline Crew Scheduling &
Management Support
- Flight Planning Support &
Preflight Management
- Departure Control
- Network Planning
- Network Pricing
- Ground Handling of Airlines at
Airports
- Aircraft Weight & Balance Calculation
- Flight simulation
- Fleet Management
- Flight Following
- Fuel Planning
- Payload & Costing Systems
- Airline Routing & Flight Management
- Aircraft expense management Analysis
- Flight Training
- Airline Inventory Control – inventory control of parts,
accessories, and other airline service related things such as food etc.
- Real-time Flight Tracking
- Aeronautical & Meteorological Communications &
Data Management
- GPS
- Flight
Operations Administration
- DUATS weather
- FAA filing of reports
- Integrated weather, terrain, charts and data (DigAv) for
pilots
- Maintenance Manual & Records
- Aircraft Engineering, Maintenance and Repair
Customer Service & Support Processes
- Call Centers & Contact Centers –
Passenger & Cargo
- For Sales & Sales Support
- Call & Contact Centers for
Customer Complaints Administration, Airline Rescheduling & Related
Finance & Accounting Processes
- General Accounting – GL &
related
- Revenue & Yield Management,
Profitability Analysis
- Passenger & Cargo Revenue
Accounting
- Tax Accounting & Reporting
- Accounts Receivable
- GDS Bills Auditing
- Accounts Payable
- Payroll & Benefits
Processing
- Proration
- Station Accounting
- Airline Profitability System
- Airline Revenue Accounting
Administration Processes
- Corporate & IT Governance
- Human Resources
- Labor Relations
- Payroll
- Planning & Scheduling
- Safety, Security & Audit
Decision Support Processes
- Market & Competitor Information
Aggregation & Analysis
- Including Online Prices Comparison
- Web Analytics, Web Traffic &
Transaction Analytics
Fares Processing & Accounting Processes
- Fare Entry & Processing
- Fare Audits
- BSP Interactions
- ADM Processing
- Refunds Processing
- Revenue/Flight Coupon Processing
Sales & Marketing Processes
- E-marketing & E-promotions
Support
- Back-office Support for Marketing
Campaigns
- Airline Corporate Sales Support
- Airline CRM Programs – outside of
flyer programs
- Frequent Flyer Program Support
- Online Sales & Customer Service
– Web & E-mail Based
- Call Centers and Contact
Centers
- Cargo Booking
- E-ticketing
- GDS
Interactions - MIDT
- Airline Consolidators Management
Back-office Support
- Cargo Booking Services
- Direct sales support
- Direct Mail and Fulfillments
- Analysis of Fares Data
- Marketing & Competitor Information Collection &
Analysis
- Pricing & Yield Control
- Use of Sales Force Automation Software
- Channel Management
Human Resources Processes
- HR Support Centers
- Knowledge Management
- E-learning
Maintenance Processes
- Base Maintenance
- Control Systems
- Engine
- Fleet Management
- Line Maintenance
- Shop Maintenance
- Tracking
- Inspections
Aircraft Scheduling Processes
- Compliance
- Engine
- Long Range (Base)
- Maintenance Program
- Project Management
- Short Range (Line)
Crew Management Processes
- Crew management
- Crew scheduling
Cargo Management Processes
- Customs
- Dangerous Goods Handling
- Ground Handling
- Messaging, EDI and Reference Data
- Planning (staff)
- Reservations & Tracking
- Security
- ULD Control
Materials Management Processes
- Inventory
- Parts Ordering, Receipt & Tracking
- Rotables
- Stores
- Spares
- Tooling
Passenger Processing Processes
- Check In & DCS
- Fare Quote
- Flight Firming
- Reservations
- Seat Selection
- Ticketing
Airports & Ground
Handling Processes
- FIDS, AODB, billing, gate planning
- Gate Assignment & Planning
- Ramp & Ground Support Control
- Baggage Handling
- Baggage Tracing
- Boarding Verification
- Check In & DCS
- FIDS
- Security
Others
- Revenue/Flight Coupon Processing
- Airline-GDS Interaction Support
- CRS Queues Processing
- CRS Teletype Rejects
Processing
- Document Management
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